Google Sheets
Zendesk
zapier

An automated workflow using zapier

Connects Google Sheets + Zendesk

Create Zendesk tickets for new or updated Google Sheet rows (team Drive)

About this workflow template

This automation scenario allows you to connect Google Sheets and Zendesk

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Google Sheets and Zendesk can also be integrated using automation tools other than zapier:

Diagram

Create Zendesk tickets for new or updated Google Sheet rows (team Drive)
Workflow diagram: Google Sheets + Zendesk integration

How it works?

When this trigger fires in Google Sheets

Google Sheets

New or Updated Spreadsheet Row (Team Drive) in Google Sheets

Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.

Then this action happens in Zendesk

Zendesk

Create Ticket in Zendesk

Create a new ticket.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets for new or updated Google Sheet rows (team Drive).

Part I

Configure Applications

First, we need to connect Google Sheets and Zendesk to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Google Sheets to Zapier.

    Connect Google Sheets to Zapier.

    Give Zapier access to your Google Sheets account, using Google Sheets credentials.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Google Sheets

    Set up a Trigger action for Google Sheets

    Choose the following trigger: New or Updated Spreadsheet Row (Team Drive) (Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.).

  • Then set up an Action for Zendesk

    Then set up an Action for Zendesk

    Choose this action: Create Ticket (Create a new ticket.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Google Sheets and Zendesk.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets for new or updated Google Sheet rows (team Drive)!

Supported triggers and actions

  • Google Sheets

    New spreadsheet row

    Triggers when a new row is added to the bottom of a spreadsheet.

    zapier
    triggerbyzapier
  • Google Sheets

    New or updated spreadsheet row

    Triggered when a new row is added or modified in a spreadsheet.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect
  • Google Sheets

    Watch new rows

    Triggers when a new row is added.

    integromat
    triggerbyintegromat
  • Google Sheets

    New spreadsheet row (team drive)

    Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.

    zapier
    triggerbyzapier
  • Google Sheets

    New or updated spreadsheet row (team drive)

    Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.

    zapier
    triggerbyzapier
  • Google Sheets

    New spreadsheet

    Triggers when a new spreadsheet is created.

    zapierautomateio
    triggerbyzapierautomateio
  • Zendesk

    Create ticket

    Create a new ticket.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create user

    Create a new user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update user

    Update an existing user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update ticket

    Update an existing ticket status or add comments.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create a ticket

    Creates a ticket.

    integromat
    actionbyintegromat
  • Zendesk

    Add tag(s) to ticket

    Add one or more tags to an existing ticket.

    zapierpabbly-connect
    actionbyzapierpabbly-connect

Apps you need

Google Sheets

Google Sheets

Spreadsheets

Online spreadsheets for personal use and collaboration, part of Google Drive

Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.