An automated workflow using integromat
Connects Twitter + MonkeyLearn + Zoho Desk
Create Zoho Desk tickets from negative tweets (using MonkeyLearn's sentiment analysis)
About this workflow template
This automation scenario allows you to connect Twitter, MonkeyLearn, and Zoho Desk.
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Twitter, MonkeyLearn and Zoho Desk can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Twitter
Watch Mentions in Twitter
Triggers when a user being watched is mentioned in a post.
Then these actions happen in Twitter, Zoho Desk and Zoho Desk
Classify Text in MonkeyLearn
Classifies the text with a given classifier.
Get a User in Twitter
Returns a variety of information about the user specified by ID or screen name parameter.
Create an Object in Zoho Desk
Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create Zoho Desk tickets from negative tweets (using MonkeyLearn's sentiment analysis).
Part I
Configure Applications
First, we need to connect Twitter, MonkeyLearn and Zoho Desk to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Twitter to Make.com.
Give Make.com access to your Twitter account, using Twitter credentials.
Connect MonkeyLearn to Make.com.
Give Make.com access to your MonkeyLearn account, using MonkeyLearn credentials.
Connect Zoho Desk to Make.com.
Give Make.com access to your Zoho Desk account, using Zoho Desk credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Twitter
Choose the following trigger: Watch Mentions (Triggers when a user being watched is mentioned in a post.).
Then set up an Action for MonkeyLearn
Choose this action: Classify Text (Classifies the text with a given classifier.).
Then set up another Action for Twitter
Choose this action: Get a User (Returns a variety of information about the user specified by ID or screen name parameter.).
Then set up another Action for Zoho Desk
Choose this action: Create an Object (Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Twitter, MonkeyLearn and Zoho Desk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zoho Desk tickets from negative tweets (using MonkeyLearn's sentiment analysis)!
Related Automation Templates
Supported triggers and actions
Search tweets
Triggers when there is a new tweet matching your search term
triggerbyautomateiopipedreamSearch mention
Triggers when any user creates a new Tweet that contains a specific search term (like a word, phrase, username or hashtag).
triggerbyzapierNew tweet by you
This Trigger fires every time you post a new tweet.
triggerbyiftttNew tweet by a specific user
This Trigger fires every time the Twitter user you specify tweets.
triggerbyiftttNew follower
Triggers when a user of your choosing gets a new follower.
triggerbyzapieriftttautomateiopabbly-connectNew tweet from search
This Trigger fires every time a new tweet matches your search query. Limited to 10 tweets per check, and protected tweets will not be returned.
triggerbyifttt
Create ticket
Creates a new ticket for customer requests.
actionbyzapierintegratelyClassify text
Classifies a text. Eg: topic, sentiment, etc.
actionbyzapierintegromatintegratelypipedreamCreate contact
Creates a new contact.
actionbyzapierintegratelypabbly-connectCreate account
Creates a new account.
actionbyzapierintegratelypabbly-connectExtract text
Extracts data from text and does other transformations. Eg: find keywords, clean up emails, etc.
actionbyzapierintegromatintegratelypipedreamCreate an object
Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
actionbyintegromat
Apps you need
A real-time social networking platform for connecting and engaging with people
Twitter, the real-time social network, lets you share ideas, follow trends, and join conversations worldwide. Stay connected with short messages called "tweets" and engage with a diverse community.
MonkeyLearn is a powerful text analysis and machine learning platform, allowing you to extract actionable data from any text source, automate workflows, and gain insights with custom visualizations. Easily integrate with apps and get started for free.
Zoho Desk is the industry's favorite context-aware customer service software, designed to help you streamline customer care and foster happy customers across various channels.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
