An automated workflow using zapier
Connects Slack + PagerDuty
Trigger PagerDuty incidents for new messages in Slack
About this workflow template
This automation scenario allows you to connect Slack and PagerDuty
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Slack and PagerDuty can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Slack
New Message Posted to Channel in Slack
Triggers when a new message is posted to a specific #channel you choose.
Then this action happens in PagerDuty
Add Trigger Event in PagerDuty
Trigger an incident in PagerDuty with this Incident Key.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Trigger PagerDuty incidents for new messages in Slack.
Part I
Configure Applications
First, we need to connect Slack and PagerDuty to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Connect PagerDuty to Zapier.
Give Zapier access to your PagerDuty account, using PagerDuty credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Slack
Choose the following trigger: New Message Posted to Channel (Triggers when a new message is posted to a specific #channel you choose.).
Then set up an Action for PagerDuty
Choose this action: Add Trigger Event (Trigger an incident in PagerDuty with this Incident Key.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Slack and PagerDuty.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Trigger PagerDuty incidents for new messages in Slack!
Related Automation Templates
Supported triggers and actions
New message in channels (instant)
New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
triggerbyzapier
Add trigger event
Trigger an incident in PagerDuty with this Incident Key.
actionbyzapierintegratelyAcknowledge incident
Acknowledge incident
actionbypipedreamFind oncall user
Find oncall user
actionbypipedreamResolve incident
Resolve incident
actionbypipedreamTrigger incident
Trigger incident
actionbypipedreamAdd resolve event
Resolve the incident with this Incident Key.
actionbyzapierintegrately
Apps you need
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
PagerDuty is a digital operations management platform that connects people, systems, and data into a single view for real-time action.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
