Slack
Zendesk
zapier

An automated workflow using zapier

Connects Slack + Zendesk

Create Zendesk tickets from new messages posted to channels in Slack

About this workflow template

This automation scenario allows you to connect Slack and Zendesk

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Slack and Zendesk can also be integrated using automation tools other than zapier:

Diagram

Create Zendesk tickets from new messages posted to channels in Slack
Workflow diagram: Slack + Zendesk integration

How it works?

When this trigger fires in Slack

Slack

New Message Posted to Channel in Slack

Triggers when a new message is posted to a specific #channel you choose.

Then this action happens in Zendesk

Zendesk

Create Ticket in Zendesk

Create a new ticket.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets from new messages posted to channels in Slack.

Part I

Configure Applications

First, we need to connect Slack and Zendesk to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Slack

    Set up a Trigger action for Slack

    Choose the following trigger: New Message Posted to Channel (Triggers when a new message is posted to a specific #channel you choose.).

  • Then set up an Action for Zendesk

    Then set up an Action for Zendesk

    Choose this action: Create Ticket (Create a new ticket.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Slack and Zendesk.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new messages posted to channels in Slack!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    zapier
    triggerbyzapier
  • Zendesk

    Create ticket

    Create a new ticket.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create user

    Create a new user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update user

    Update an existing user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update ticket

    Update an existing ticket status or add comments.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create a ticket

    Creates a ticket.

    integromat
    actionbyintegromat
  • Zendesk

    Add tag(s) to ticket

    Add one or more tags to an existing ticket.

    zapierpabbly-connect
    actionbyzapierpabbly-connect

Apps you need

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.