An automated workflow using zapier
Connects Slack + Zendesk
Create Zendesk tickets from new messages posted to channels in Slack
About this workflow template
This automation scenario allows you to connect Slack and Zendesk
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Slack and Zendesk can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Slack
New Message Posted to Channel in Slack
Triggers when a new message is posted to a specific #channel you choose.
Then this action happens in Zendesk
Create Ticket in Zendesk
Create a new ticket.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets from new messages posted to channels in Slack.
Part I
Configure Applications
First, we need to connect Slack and Zendesk to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Connect Zendesk to Zapier.
Give Zapier access to your Zendesk account, using Zendesk credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Slack
Choose the following trigger: New Message Posted to Channel (Triggers when a new message is posted to a specific #channel you choose.).
Then set up an Action for Zendesk
Choose this action: Create Ticket (Create a new ticket.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Slack and Zendesk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new messages posted to channels in Slack!
Related Automation Templates
Supported triggers and actions
New message in channels (instant)
New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew reaction added
Triggers when a reaction (aka reactji) is added to a message in a public #channel.
triggerbyzapier
Create ticket
Create a new ticket.
actionbyzapierintegratelypabbly-connectpipedreamCreate user
Create a new user.
actionbyzapierintegratelypabbly-connectUpdate user
Update an existing user.
actionbyzapierintegratelypabbly-connectCreate a ticket
Creates a ticket.
actionbyintegromatUpdate ticket
Update an existing ticket status or add comments.
actionbyzapierintegratelypabbly-connectpipedreamAdd tag(s) to ticket
Add one or more tags to an existing ticket.
actionbyzapierpabbly-connect
Apps you need
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
