This automation scenario allows you to connect Slack and Zendesk
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Slack and Zendesk can also be integrated using automation tools other than zapier:
When this trigger fires in Slack
Triggers when a new message is posted to a specific #channel you choose.
Then this action happens in Zendesk
Create a new ticket.
This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets from new messages posted to channels in Slack.
Part I
First, we need to connect Slack and Zendesk to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Connect Zendesk to Zapier.
Give Zapier access to your Zendesk account, using Zendesk credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Slack
Choose the following trigger: New Message Posted to Channel (Triggers when a new message is posted to a specific #channel you choose.).
Then set up an Action for Zendesk
Choose this action: Create Ticket (Create a new ticket.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Slack and Zendesk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new messages posted to channels in Slack!
New message in channels (instant)
Triggers when a new message is posted to a specific #channel you choose.
Triggers when you save a message.
Triggers when you click the "Push to Zapier" button from a message in Slack.
Triggers when a new Slack user is created / first joins your org.
Triggers when a username or highlight word is mentioned in a public #channel.
Create a new ticket.
Create a new user.
Update an existing user.
Update an existing ticket status or add comments.
Creates a ticket.
Add one or more tags to an existing ticket.
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
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