Gravity Forms
Zendesk
zapier

An automated workflow using zapier

Connects Gravity Forms + Zendesk

Create Zendesk tickets from new Gravity Forms submissions

About this workflow template

This automation scenario allows you to connect Gravity Forms and Zendesk

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Gravity Forms and Zendesk can also be integrated using automation tools other than zapier:

Diagram

Create Zendesk tickets from new Gravity Forms submissions
Workflow diagram: Gravity Forms + Zendesk integration

How it works?

When this trigger fires in Gravity Forms

Gravity Forms

Form Submission in Gravity Forms

Triggers when the specified form is submitted.

Then this action happens in Zendesk

Zendesk

Create Ticket in Zendesk

Create a new ticket.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets from new Gravity Forms submissions.

Part I

Configure Applications

First, we need to connect Gravity Forms and Zendesk to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Gravity Forms to Zapier.

    Connect Gravity Forms to Zapier.

    Give Zapier access to your Gravity Forms account, using Gravity Forms credentials.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Gravity Forms

    Set up a Trigger action for Gravity Forms

    Choose the following trigger: Form Submission (Triggers when the specified form is submitted.).

  • Then set up an Action for Zendesk

    Then set up an Action for Zendesk

    Choose this action: Create Ticket (Create a new ticket.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Gravity Forms and Zendesk.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new Gravity Forms submissions!

Supported triggers and actions

  • Gravity Forms

    Form submission

    Triggers when the specified form is submitted.

    zapier
    triggerbyzapier
  • Gravity Forms

    Watch entries

    Triggers when a new entry is submitted in a form.

    integromat
    triggerbyintegromat
  • Gravity Forms

    New form submission

    Triggers when a Form is submitted

    automateio
    triggerbyautomateio
  • Gravity Forms

    Form is submitted

    Form is submitted

    integrately
    triggerbyintegrately
  • Gravity Forms

    Get forms

    Triggers when a new Form is created.

    zapier
    triggerbyzapier
  • Gravity Forms

    New response

    Trigger on new response.

    pabbly-connect
    triggerbypabbly-connect
  • Zendesk

    Create ticket

    Create a new ticket.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create user

    Create a new user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update user

    Update an existing user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update ticket

    Update an existing ticket status or add comments.

    zapierintegratelypabbly-connectpipedream
    actionbyzapierintegratelypabbly-connectpipedream
  • Zendesk

    Create a ticket

    Creates a ticket.

    integromat
    actionbyintegromat
  • Zendesk

    Add tag(s) to ticket

    Add one or more tags to an existing ticket.

    zapierpabbly-connect
    actionbyzapierpabbly-connect

Apps you need

Gravity Forms

Gravity Forms

Form Builders

An Effortless WordPress Form Creator

Gravity Forms is a premier WordPress plugin that simplifies the creation of powerful and beautifully designed forms. Automate data flow between Gravity Forms and your favorite apps using Integromat, eliminating the need for manual data entry. Easily build and manage web forms with this secure and reliable solution.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.