ServiceNow
Zendesk

ServiceNow and Zendesk Integration

No-code Integration
No-code
Supported Automation Platforms
6automatiomation platforms supported
ServiceNow Actions
4ServiceNow Triggers & Actions
Zendesk Actions
121Zendesk Triggers & Actions

How to connect ServiceNow and Zendesk

ServiceNow and Zendesk integration is available through workflow automation tools – Make.com, Zapier, n8n.io or 3 more. With the combination of 8 ServiceNow triggers and 131 Zendesk actions, you can create thousands of integration workflows to automate your work.

Popular Workflows for ServiceNow and Zendesk Integration

ServiceNow and Zendesk are two powerful tools that can be integrated to create a wide range of workflows and automate repetitive tasks. Here is the list of some popular workflows that are covered by ServiceNow and Zendesk integration.

  • Add important tasks to a personal to-do list
  • Add new leads to CRM or Customer support platform

Workflow Automation Platforms supported by ServiceNow and Zendesk

If you're looking to automate tasks between ServiceNow and Zendesk but don't have coding experience, these workflow automation platforms offer a simple solution. Check out this list of no-code platforms that enable streamlined workflows tailored to your business needs.

  • Make.com. Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
  • Zapier. Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
  • n8n.io. n8n is a workflow automation tool, which helps to connect different apps and tools between each other using it's open, fair-code model. n8n is available as an open-source (only fair-code use) software and as a cloud service.
  • Microsoft Power Automate. Microsoft Power Automate, previously Microsoft Flow, helps to improve productivity using business process automation with triggers and actions.
  • Unito. Unito is a top-tier, no-code integration solution that enables seamless workflows across multiple apps. With two-way syncing, updates between tools are reflected in real-time. Choose from multiple integrations to streamline your team's efforts and increase productivity.
  • Pipedream. Pipedream is a low code integration platform for developers, which helps to connect APIs fast.

ServiceNow and Zendesk Integration Price

If you have decided to use a workflow automation tool to connect ServiceNow and Zendesk, it's important to carefully analyze the cost of integration.

For those seeking pricing information on automation services that support ServiceNow and Zendesk integration, we have collected and organized the data for you. Check out our table below for details based on 100, 1K, 10K and 100K basic automations per month.

Basic automations consist of a trigger and a single action. For instance, creating a task every time a form is filled out is an example of a basic automation.

Price for 100, 1K, 10K and 100K basic automations per month
Automation Platform
Volume: 100
Plan: Free

$0

Volume: 1K
Plan: Core

$10.59

Volume: 10K
Plan: Core

$18.82

Volume: 100K
Plan: Core

$214.31

Volume: 100
Plan: Free

$0

Volume: 1K
Plan: Starter

$58.5

Volume: 10K
Plan: Professional

$193.5

Volume: 100K
Plan: Professional

$733.5

Volume: 100
Plan: Starter

$20

Volume: 1K
Plan: Starter

$20

Volume: 10K
Plan: Pro

$50

Volume: 100K
Plan:

Volume: 100
Plan: Free

$0

Volume: 1K
Plan: Free

$0

Volume: 10K
Plan: Basic

$29

Volume: 100K
Plan: Business

$499

Triggers and Actions supported by ServiceNow and Zendesk

Typically, when connecting ServiceNow and Zendesk, you're searching for an automation that meets your business requirements.

Automations serve as a workflows that connect your applications, automating a business process. The Trigger acts as the event that initiates the automation, while the Action denotes the executed event.

We have carefully collected all the available Triggers and Actions from different Workflow Automation Platforms so that you can evaluate the integration possibilities and make an informed decision on how to integrate ServiceNow and Zendesk.

ServiceNow

When this happens

Select a Trigger

Zendesk

Do this

Select an Action

How to setup ServiceNow and Zendesk integration

  • Step 1: Choose a Workflow Automation Service that supports the integration of ServiceNow with Zendesk. Choose automation platform

    60 seconds

  • Step 2: Authenticate ServiceNow and Zendesk on the chosen automation service.

    60 seconds

  • Step 3: Choose a Trigger for ServiceNow, which will start your automation scenario. Explore Triggers

    15 seconds

  • Step 4: Select a resulting Action for Zendesk that will follow the Trigger event in your automation flow. Explore Actions

    15 seconds

  • Step 5: Specify the data that will be exchanged between ServiceNow and Zendesk by configuring the appropriate settings.

    120 seconds

  • Step 6: Test and publish your integration. That's it! Enjoy the benefits of no-code automation!

Popular Automation Scenarios with ServiceNow and Zendesk

By automating your complete business processes, you can enhance efficiency and reduce errors. With ServiceNow and Zendesk, there are several popular approaches users can take to automate their tasks.

ServiceNow and Zendesk integration Diagram

ServiceNow and Zendesk Integration
ServiceNow + Zendesk Integration schema

Frequently Asked Questions

Does ServiceNow integrate with Zendesk?

You can connect ServiceNow and Zendesk automatically using no-code Workflow Automation Tool. Use Make.com, Zapier, n8n.io, Microsoft Power Automate, Unito or Pipedream to link ServiceNow and Zendesk.

Can you Integrate ServiceNow and Zendesk for free?

Yes, you can use the free plan of Make.com, Zapier or Pipedream to connect ServiceNow to Zendesk for free, albeit with some limitations. You can use open source workflow automation tool n8n.io to self-host your integration script between ServiceNow and Zendesk.

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