Intercom
Airtable
pipedream

An automated workflow using pipedream

Connects Intercom + Airtable

Update record with Airtable API on New Reply From User from Intercom API

About this workflow template

This automation scenario allows you to connect Intercom and Airtable

It can be build using Pipedream, a no-code workflow automation tool. Pipedream allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Categories

Intercom and Airtable can also be integrated using automation tools other than pipedream:

How it works?

When this trigger fires in Intercom

Intercom

New Reply From User in Intercom

Then this action happens in Airtable

Airtable

Update Record in Airtable

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Update record with Airtable API on New Reply From User from Intercom API.

Part I

Configure Applications

First, we need to connect Intercom and Airtable to Pipedream.

  • Create Pipedream account.

    Create Pipedream account.

    Create Pipedream account if you don't have one.

  • Connect Intercom to Pipedream.

    Connect Intercom to Pipedream.

    Give Pipedream access to your Intercom account, using Intercom credentials.

  • Connect Airtable to Pipedream.

    Connect Airtable to Pipedream.

    Give Pipedream access to your Airtable account, using Airtable credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Pipedream.

  • Set up a Trigger action for Intercom

    Choose the following trigger: New Reply From User (null).

  • Then set up an Action for Airtable

    Choose this action: Update Record (null).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Intercom and Airtable.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Update record with Airtable API on New Reply From User from Intercom API!

Supported triggers and actions

  • Airtable

    New record

    Triggers when a new record is created. Optionally: triggers when any record (new or existing) is first added to a selected view.

    zapierautomateiopabbly-connectalbato
    triggerbyzapierautomateiopabbly-connectalbato
  • Airtable

    New or updated record

    Triggers when a record is created or updated.

    zapier
    triggerbyzapier
  • Airtable

    New record in view

    Triggers when a new new record is created in a specifc view.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect
  • Airtable

    Watch records

    Returns all newly created or updated records in a view (requires "Created Time" or "Last Modified Time" fields).

    integromat
    triggerbyintegromat
  • Airtable

    New record created

    This Trigger fires every time a new record is created in a table. You can optionally configure it to only fire when a record appears in a specific view.

    ifttt
    triggerbyifttt
  • Airtable

    New or modified records

    New or modified records

    pipedream
    triggerbypipedream
  • Intercom

    Create/update user

    Update a user within Intercom given their e-mail address.

    zapier
    actionbyzapier
  • Intercom

    Send incoming message

    Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

    zapierpipedream
    actionbyzapierpipedream
  • Intercom

    Create/update lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

    zapier
    actionbyzapier
  • Intercom

    Add/remove tag on user (legacy)

    Attach or remove a tag on a specific user.

    zapier
    actionbyzapier
  • Intercom

    Add event (legacy)

    Tags a user with an event that occurred.

    zapier
    actionbyzapier
  • Intercom

    Create user

    Creates a new user in your Intercom app.

    zapierintegrately
    actionbyzapierintegrately

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