An automated workflow using pipedream
Connects Freshdesk + Twilio
Send SMS with Twilio API on New Contact from Freshdesk API
About this workflow template
This automation scenario allows you to connect Freshdesk and Twilio
It can be build using Pipedream, a no-code workflow automation tool. Pipedream allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Freshdesk and Twilio can also be integrated using automation tools other than pipedream:
How it works?
When this trigger fires in Freshdesk
New Contact in Freshdesk
Then this action happens in Twilio
Send SMS in Twilio
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send SMS with Twilio API on New Contact from Freshdesk API.
Part I
Configure Applications
First, we need to connect Freshdesk and Twilio to Pipedream.
Create Pipedream account.
Create Pipedream account if you don't have one.
Connect Freshdesk to Pipedream.
Give Pipedream access to your Freshdesk account, using Freshdesk credentials.
Connect Twilio to Pipedream.
Give Pipedream access to your Twilio account, using Twilio credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Pipedream.
Set up a Trigger action for Freshdesk
Choose the following trigger: New Contact (null).
Then set up an Action for Twilio
Choose this action: Send SMS (null).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshdesk and Twilio.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send SMS with Twilio API on New Contact from Freshdesk API!
Related Automation Templates
Supported triggers and actions
New incoming sms (instant)
New incoming sms (instant)
triggerbypipedreamNew sms
Triggered when an SMS is sent to your Twilio number.
triggerbyzapierautomateiopabbly-connectalbatoNew recording
Triggered when a new recording is available on your account.
triggerbyzapierautomateiopipedreamNew call
Triggered when a call is finished on your Twilio number.
triggerbyzapierautomateiopabbly-connectalbatoNew transcription
Triggered when a new transcription is available on your account.
triggerbyzapierautomateiopipedreamalbatoNew phone number
Triggered when you add a new phone number.
triggerbyzapierpipedream
Create ticket
Create a ticket in Freshdesk for your domain.
actionbyzapierintegratelypabbly-connectCreate a ticket
Creates a new ticket.
actionbyintegromatpipedreamCreate a contact
Creates a new contact.
actionbyintegromatpipedreamCreate a company
Creates a new company.
actionbyintegromatpipedreamGet ticket details
Get ticket details
actionbypipedreamList all tickets
List all tickets
actionbypipedream
Apps you need
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Twilio
A cloud communication platform, which brings voice, telephony, SMS, and messaging functionality to your app
Twilio is a cloud communications API that allows developers to easily integrate SMS, Voice/Telephony capabilities into their software using their existing web languages and skills. With Twilio, companies can make global phone calls and send and receive text messages, strengthening customer relationships.
Pipedream
A low code integration platform for developers that allows you to connect APIs quickly
Pipedream is a low code integration platform for developers, which helps to connect APIs fast.
