Create a new Zendesk ticket from FireText SMS

First, we need to connect FireText and Zendesk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect FireText to Zapier.

  Give Zapier access to your FireText account, using FireText credentials.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for FireText

  Choose the following trigger: New Message (Triggers when a new SMS message is received on your FireText number / keyword.).

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  Then set up an Action for Zendesk

  Choose this action: Create Ticket (Create a new ticket.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between FireText and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Create a new Zendesk ticket from FireText SMS!