FireText
Zendesk
zapier

An automated workflow using zapier

Connects FireText + Zendesk

Create a new Zendesk ticket from FireText SMS

About this workflow template

This automation scenario allows you to connect FireText and Zendesk

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

FireText and Zendesk can also be integrated using automation tools other than zapier:

Diagram

Create a new Zendesk ticket from FireText SMS
Workflow diagram: FireText + Zendesk integration

How it works?

When this trigger fires in FireText

FireText

New Message in FireText

Triggers when a new SMS message is received on your FireText number / keyword.

Then this action happens in Zendesk

Zendesk

Create Ticket in Zendesk

Create a new ticket.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create a new Zendesk ticket from FireText SMS.

Part I

Configure Applications

First, we need to connect FireText and Zendesk to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect FireText to Zapier.

    Connect FireText to Zapier.

    Give Zapier access to your FireText account, using FireText credentials.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for FireText

    Set up a Trigger action for FireText

    Choose the following trigger: New Message (Triggers when a new SMS message is received on your FireText number / keyword.).

  • Then set up an Action for Zendesk

    Then set up an Action for Zendesk

    Choose this action: Create Ticket (Create a new ticket.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between FireText and Zendesk.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create a new Zendesk ticket from FireText SMS!

Supported triggers and actions

  • Zendesk

    New ticket

    Triggers when a new ticket is added to a view.

    zapierautomateiopabbly-connectalbato
    triggerbyzapierautomateiopabbly-connectalbato
  • Zendesk

    New user

    Triggers when a new user is created.

    zapieralbato
    triggerbyzapieralbato
  • Zendesk

    New ticket (instant)

    New ticket (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket closed (instant)

    Ticket closed (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket pending (instant)

    Ticket pending (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket solved (instant)

    Ticket solved (instant)

    pipedream
    triggerbypipedream
  • FireText

    Send message

    Send a SMS message from your FireText account.

    zapier
    actionbyzapier
  • FireText

    Add contact

    Adds a new contact to your FireText account.

    zapier
    actionbyzapier
  • FireText

    Schedule message

    Schedule a SMS message from your FireText account.

    zapier
    actionbyzapier
  • FireText

    Send a message

    Sends an SMS message from your FireText account

    integromat
    actionbyintegromat
  • FireText

    Create a contact

    Creates a new contact.

    integromat
    actionbyintegromat
  • FireText

    Get a contact

    Retrieves the stored contact information for a given mobile number in your account.

    integromat
    actionbyintegromat

Apps you need

Zapier

Zapier

Automation Platforms

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