An automated workflow using zapier
Connects Wix Answers + Slack
Get Slack notifications for new Wix Answers tickets
About this workflow template
This automation scenario allows you to connect Wix Answers and Slack
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Wix Answers and Slack can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Wix Answers
New Ticket in Wix Answers
Triggers when a new ticket is created.
Then this action happens in Slack
Send Channel Message in Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Get Slack notifications for new Wix Answers tickets.
Part I
Configure Applications
First, we need to connect Wix Answers and Slack to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Wix Answers to Zapier.
Give Zapier access to your Wix Answers account, using Wix Answers credentials.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Wix Answers
Choose the following trigger: New Ticket (Triggers when a new ticket is created.).
Then set up an Action for Slack
Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Wix Answers and Slack.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Get Slack notifications for new Wix Answers tickets!
Supported triggers and actions
New message in channels (instant)
New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
triggerbyzapier
Create ticket
Creates a new ticket.
actionbyzapierCreate a ticket
Creates a ticket for a user.
actionbyintegromatCreate label
Creates new label.
actionbyzapierAdd or update user
Legacy Adds or updates a user.
actionbyzapierCreate or update user
Adds or updates a user.
actionbyzapierAdd a reply to a ticket
Adds an agent reply or an internal note to a ticket.
actionbyintegromat
Apps you need
Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
