Create Zendesk tickets from new SMSGlobal SMS messages

First, we need to connect SMSGlobal and Zendesk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect SMSGlobal to Zapier.

  Give Zapier access to your SMSGlobal account, using SMSGlobal credentials.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for SMSGlobal

  Choose the following trigger: New Incoming SMS (Triggers when a new SMS is received.).

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  Then set up an Action for Zendesk

  Choose this action: Create Ticket (Create a new ticket.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between SMSGlobal and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new SMSGlobal SMS messages!