SMS
Zendesk

SMS and Zendesk Integration

No-code Integration
No-code
Supported Automation Platforms
2automatiomation platforms supported
SMS Actions
2SMS Triggers & Actions
Zendesk Actions
121Zendesk Triggers & Actions

How to connect SMS and Zendesk

SMS and Zendesk integration is available through workflow automation tools – Zapier or Pipedream. With the combination of 3 SMS triggers and 131 Zendesk actions, you can create hundreds of integration workflows to automate your work.

Popular Workflows for SMS and Zendesk Integration

When used together, SMS and Zendesk form a powerful toolset for automating routine tasks. Explore several workflows that are covered by their integration.

  • Engage new leads with a personalized message
  • Send automatic notifications about important task updates
  • Notify the team of important messages for prompt response

Workflow Automation Platforms supported by SMS and Zendesk

You can automate tasks between SMS and Zendesk with ease, even without any coding experience. These no-code workflow automation platforms enable businesses to streamline their workflows in a simplified manner. Discover the best fit for your business by checking out this list.

  • Zapier. Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
  • Pipedream. Pipedream is a low code integration platform for developers, which helps to connect APIs fast.

SMS and Zendesk Integration Price

If you have decided to use a workflow automation tool to connect SMS and Zendesk, it's important to carefully analyze the cost of integration.

To help you better understand the pricing implications of using automation services for SMS and Zendesk integration, we have gathered and organized pricing information in the table below. This includes details on 100, 1K, 10K and 100K basic automations per month.

A basic automation is a scenario that comprises of a trigger and a single action. An example of this is automatically sending an email every time someone fills out a form.

Price for 100, 1K, 10K and 100K basic automations per month
Automation Platform
Volume: 100
Plan: Free

$0

Volume: 1K
Plan: Starter

$58.5

Volume: 10K
Plan: Professional

$193.5

Volume: 100K
Plan: Professional

$733.5

Volume: 100
Plan: Free

$0

Volume: 1K
Plan: Free

$0

Volume: 10K
Plan: Basic

$29

Volume: 100K
Plan: Business

$499

Triggers and Actions supported by SMS and Zendesk

Typically, when connecting SMS and Zendesk, you're searching for an automation that meets your business requirements.

Automations serve as a workflows that connect your applications, automating a business process. The Trigger acts as the event that initiates the automation, while the Action denotes the executed event.

Our extensive collection of available Triggers and Actions from various Workflow Automation Platforms allows you to fully assess integration possibilities and make informed decisions on integrating SMS with Zendesk.

SMS

When this happens

Select a Trigger

Zendesk

Do this

Select an Action

How to setup SMS and Zendesk integration

  • Step 1: Use a Workflow Automation Service that is compatible with both SMS and Zendesk. Choose automation platform

    60 seconds

  • Step 2: Authenticate SMS and Zendesk on the chosen automation service.

    60 seconds

  • Step 3: Pick a suitable Trigger for SMS that will kickstart your automation workflow. Explore Triggers

    15 seconds

  • Step 4: Choose a resulting Action for Zendesk. Explore Actions

    15 seconds

  • Step 5: Set up the data exchange between SMS and Zendesk and configure the parameters to meet your requirements.

    120 seconds

  • Step 6: Finalize your integration by testing and publishing it. Voila! Sit back and enjoy the no-code automation.

SMS and Zendesk integration Diagram

SMS and Zendesk Integration
SMS + Zendesk Integration schema

Frequently Asked Questions

Does SMS integrate with Zendesk?

You can connect SMS and Zendesk automatically using no-code Workflow Automation Tool. Use Zapier or Pipedream to link SMS and Zendesk.

Can you Integrate SMS and Zendesk for free?

Yes, you can use the free plan of Zapier or Pipedream to connect SMS to Zendesk for free, albeit with some limitations.

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