An automated workflow using zapier
Connects Pure Chat + Slack
Get new incoming Pure Chat messages as notifications in Slack
About this workflow template
This automation scenario allows you to connect Pure Chat and Slack
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Diagram
How it works?
When this trigger fires in Pure Chat
New Chat Request in Pure Chat
Triggers whenever a website visitor initiates a new chat request.
Then this action happens in Slack
Send Channel Message in Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Get new incoming Pure Chat messages as notifications in Slack.
Part I
Configure Applications
First, we need to connect Pure Chat and Slack to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Pure Chat to Zapier.
Give Zapier access to your Pure Chat account, using Pure Chat credentials.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Pure Chat
Choose the following trigger: New Chat Request (Triggers whenever a website visitor initiates a new chat request.).
Then set up an Action for Slack
Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Pure Chat and Slack.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Get new incoming Pure Chat messages as notifications in Slack!
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New message in channels (instant)
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Triggers when you save a message.
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Triggers when you click the "Push to Zapier" button from a message in Slack.
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Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
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New contact email collected
Triggers when a new email address is collected by Pure Chat.
triggerbyzapierFinished chat
Triggers when a live chat conversation ends.
triggerbyzapierNew chat request
Triggers whenever a website visitor initiates a new chat request.
triggerbyzapierSample widget data
Used to get some sample data for populating the trigger fields.
triggerbyzapierWidget list
Get the list of active widgets for account.
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Apps you need
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
