An automated workflow using integromat
Connects Judge.me + Freshdesk
Create Freshdesk tickets for negative Judge.me reviews
About this workflow template
This automation scenario allows you to connect Judge.me and Freshdesk
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Judge.me and Freshdesk can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Judge.me
Watch Reviews in Judge.me
Watches for new reviews.
Then this action happens in Freshdesk
Create a Ticket in Freshdesk
Creates a new ticket.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create Freshdesk tickets for negative Judge.me reviews.
Part I
Configure Applications
First, we need to connect Judge.me and Freshdesk to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Judge.me to Make.com.
Give Make.com access to your Judge.me account, using Judge.me credentials.
Connect Freshdesk to Make.com.
Give Make.com access to your Freshdesk account, using Freshdesk credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Judge.me
Choose the following trigger: Watch Reviews (Watches for new reviews.).
Then set up an Action for Freshdesk
Choose this action: Create a Ticket (Creates a new ticket.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Judge.me and Freshdesk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Freshdesk tickets for negative Judge.me reviews!
Supported triggers and actions
New ticket
Triggers when there is a new ticket is created in Freshdesk.
triggerbyzapierautomateiopabbly-connectpipedreamNew contact
Triggers when a new customer is created.
triggerbyzapierautomateiopipedreamUpdate ticket
Triggers when a Ticket is updated.
triggerbyzapierautomateiopabbly-connectintegratelyNew ticket note
Triggers when a Note is added to a Ticket.
triggerbyzapierWatch tickets
Triggers when a new ticket is created or updated.
triggerbyintegromatUpdate contact
Triggers when a user is updated.
triggerbyzapierpabbly-connectintegrately
Make an api call
Performs an arbitrary authorized API call.
actionbyintegromatNew review
Triggers when a new review is created.
triggerbyzapierpabbly-connectWatch reviews
Watches for new reviews.
triggerbyintegromat
Apps you need
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
