An automated workflow using integromat
Connects Chatfuel + Wix Answers
Create Wix Answers tickets from new Chatfuel conversations
About this workflow template
This automation scenario allows you to connect Chatfuel and Wix Answers
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Chatfuel and Wix Answers can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Chatfuel
JSON Listener in Chatfuel
Listens for incoming messages from Chatfuel's JSON API plugin. The enclosing scenario has to be run once, in order for user attributes from Chatfuel to become visible and available for mapping.
Then this action happens in Wix Answers
Create a Ticket in Wix Answers
Creates a ticket for a user.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create Wix Answers tickets from new Chatfuel conversations.
Part I
Configure Applications
First, we need to connect Chatfuel and Wix Answers to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Chatfuel to Make.com.
Give Make.com access to your Chatfuel account, using Chatfuel credentials.
Connect Wix Answers to Make.com.
Give Make.com access to your Wix Answers account, using Wix Answers credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Chatfuel
Choose the following trigger: JSON Listener (Listens for incoming messages from Chatfuel's JSON API plugin. The enclosing scenario has to be run once, in order for user attributes from Chatfuel to become visible and available for mapping.).
Then set up an Action for Wix Answers
Choose this action: Create a Ticket (Creates a ticket for a user.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Chatfuel and Wix Answers.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Wix Answers tickets from new Chatfuel conversations!
Related Automation Templates
Supported triggers and actions
New trigger of “export via zapier” plugin
Triggers when a subscriber receives the “Export via Zapier” plugin in Chatfuel
triggerbyzapierUpdated subscriber attribute
Triggers when a subscriber‘s attribute is updated
triggerbyzapierJson listener
Listens for incoming messages from Chatfuel's JSON API plugin. The enclosing scenario has to be run once, in order for user attributes from Chatfuel to become visible and available for mapping.
triggerbyintegromatintegratelyList of attributes
Dynamic suggest with attribute names
triggerbyzapierList of autoposting blocks
Dynamic suggest with Autoposting block names
triggerbyzapierBlock list
List of created blocks
triggerbyzapier
Create ticket
Creates a new ticket.
actionbyzapierCreate a ticket
Creates a ticket for a user.
actionbyintegromatCreate label
Creates new label.
actionbyzapierAdd or update user
Legacy Adds or updates a user.
actionbyzapierCreate or update user
Adds or updates a user.
actionbyzapierAdd a reply to a ticket
Adds an agent reply or an internal note to a ticket.
actionbyintegromat
Apps you need
Chatfuel
No-code chatbot builder platform for Facebook, Instagram, and Messenger
Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
