An automated workflow using zapier
Connects ServiceNow + Slack
Post Slack messages when new ServiceNow records are added
About this workflow template
This automation scenario allows you to connect ServiceNow and Slack
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
ServiceNow and Slack can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in ServiceNow
New Record in ServiceNow
Triggers when a new record is created.
Then this action happens in Slack
Send Channel Message in Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Post Slack messages when new ServiceNow records are added.
Part I
Configure Applications
First, we need to connect ServiceNow and Slack to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect ServiceNow to Zapier.
Give Zapier access to your ServiceNow account, using ServiceNow credentials.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for ServiceNow
Choose the following trigger: New Record (Triggers when a new record is created.).
Then set up an Action for Slack
Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between ServiceNow and Slack.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Post Slack messages when new ServiceNow records are added!
Related Automation Templates
Supported triggers and actions
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New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
triggerbyzapier
Create record
Creates a new record in a table.
actionbyzapieralbatoCreate table record
Create table record
actionbypipedreamGet table record by sysid
Get table record by sysid
actionbypipedreamGet table records
Get table records
actionbypipedreamUpdate table record
Update table record
actionbypipedreamAdd a record
Add a record to the table
actionbyautomateio
Apps you need
ServiceNow revolutionizes IT management through ITSM, ITOM, and ITBM. It streamlines service delivery, automates workflows, and enhances user experience with AI-powered chatbots. With ServiceNow, businesses can transform their operational IT costs into strategic investments while improving productivity by over 20%.
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
