PagerDuty
Slack
zapier

An automated workflow using zapier

Connects PagerDuty + Slack

Send Slack messages for new incidents on PagerDuty

About this workflow template

This automation scenario allows you to connect PagerDuty and Slack

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

PagerDuty and Slack can also be integrated using automation tools other than zapier:

Diagram

Send Slack messages for new incidents on PagerDuty
Workflow diagram: PagerDuty + Slack integration

How it works?

When this trigger fires in PagerDuty

PagerDuty

New or Updated Incident in PagerDuty

Triggers when new incidents are created, or when existing incidents change state.

Then this action happens in Slack

Slack

Send Channel Message in Slack

Post a new message to a specific #channel you choose. Can also schedule a message for later.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Send Slack messages for new incidents on PagerDuty.

Part I

Configure Applications

First, we need to connect PagerDuty and Slack to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect PagerDuty to Zapier.

    Connect PagerDuty to Zapier.

    Give Zapier access to your PagerDuty account, using PagerDuty credentials.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for PagerDuty

    Set up a Trigger action for PagerDuty

    Choose the following trigger: New or Updated Incident (Triggers when new incidents are created, or when existing incidents change state.).

  • Then set up an Action for Slack

    Then set up an Action for Slack

    Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between PagerDuty and Slack.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Send Slack messages for new incidents on PagerDuty!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New reaction added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    zapier
    triggerbyzapier
  • PagerDuty

    Add trigger event

    Trigger an incident in PagerDuty with this Incident Key.

    zapierintegrately
    actionbyzapierintegrately
  • PagerDuty

    Acknowledge incident

    Acknowledge incident

    pipedream
    actionbypipedream
  • PagerDuty

    Find oncall user

    Find oncall user

    pipedream
    actionbypipedream
  • PagerDuty

    Resolve incident

    Resolve incident

    pipedream
    actionbypipedream
  • PagerDuty

    Trigger incident

    Trigger incident

    pipedream
    actionbypipedream
  • PagerDuty

    Add resolve event

    Resolve the incident with this Incident Key.

    zapierintegrately
    actionbyzapierintegrately

Apps you need

PagerDuty

PagerDuty

Developer Tools

Cloud-Based Incident Management and Monitoring Service

PagerDuty is a digital operations management platform that connects people, systems, and data into a single view for real-time action.

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.